Terms and Conditions:
1. Agreement
By using Priority Cut Metals' plasma cutting services, you agree to comply with these terms and conditions.
2. Services Provided
We offer precision plasma cutting services for metal materials, tailored to client specifications. All projects will be completed according to the details provided by the client.
3. Pricing and Payment
Prices are based on material, size, and complexity of the job. A detailed quote will be provided before work begins. Payment terms will be outlined in the quote and must be agreed upon prior to work commencement.
4. Client Responsibilities
Clients must provide accurate measurements, designs, and materials for their projects. Priority Cut Metals is not liable for any issues arising from incorrect client-provided data.
5. Delivery and Shipping
Delivery times are estimates and may vary depending on the scope of the project. Shipping costs will be communicated in advance. Priority Cut Metals is not responsible for delays caused by third-party couriers.
6. Liability
Priority Cut Metals takes great care in delivering high-quality services. However, we are not liable for any incidental or consequential damages, including loss of profit or material defects resulting from the cutting process.
7. Confidentiality
Client designs and materials are handled with confidentiality. Priority Cut Metals will not disclose or share your proprietary designs without written consent, except as required by law.
8. Cancellation and Refunds
Cancellation of orders must be made within 24 hours of placing an order for a full refund. After this period, any refundable amounts will be at our discretion, depending on work already completed.
9. Governing Law
These terms and conditions are governed by the laws of Canada/Alberta, and any disputes will be resolved under the jurisdiction of the local courts.
10. Changes to Terms
Priority Cut Metals reserves the right to update or modify these terms at any time. Changes will be posted on our website, and continued use of our services indicates acceptance of the updated terms.
By using our services, you confirm your understanding and acceptance of these terms.
Refund & Return Policy
At Priority Cut Metals, we aim to provide high-quality plasma cutting services that meet our customers' needs. Please review our refund and return policy below:
1. Custom Orders
Due to the custom nature of our plasma cutting services, all orders are non-returnable once work has begun. We encourage clients to verify all details, measurements, and designs before approval.
2. Cancellations
You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations may be subject to a partial refund based on the progress of the work.
3. Defective or Damaged Products
If your order arrives damaged or defective due to our error, we will work with you to correct the issue. Please notify us within 5 business days of receiving your order with photos of the damage, and we will offer a replacement or refund, depending on the situation.
4. Non-Refundable Services
Once the plasma cutting work has been completed and the order has been shipped, we do not offer refunds for any reasons other than those listed above.
5. Refund Process
Refunds will be processed within 7-10 business days after approval, and will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect on your account.
6. Customer Satisfaction
If you are not satisfied with the final product, please contact us within 5 business days, and we will do our best to resolve the issue. We are committed to ensuring that our customers are happy with our services.
By placing an order with Priority Cut Metals, you agree to our refund and return policy as outlined above.
Priority Cut
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.